At Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model.
Our clients range from billion dollar companies specializing in industrial solvents and chemical products to major, international food ingredients providers. Our clients look to leverage our unique business model, technology and talented team to help them achieve a stronger, more profitable business model.
To accomplish our goals and serve our clients better, we are looking for individuals eager to develop our next customer sales campaigns, drive revenue and convert new business opportunities. You will work directly with our clients’ most interesting and demanding customers; helping us better understand their needs, develop product forecast models and deliver a strong overall customer experience. The Commercial Lead reports to the Commercial Leader.
Main areas of responsibility:
Expanding revenue within assigned customer segment through multi-faceted engagements, including face to face, phone, and web-based platforms (email, IM, etc)
Establishing new customer relationships through prospecting & sales efforts
Directing customer order forecasts to ensure assigned customer segment meets projections
Optimizing service levels to ensure a strong customer experience
Owning the entire customer experience, including processing customer orders, collecting payments, and coordinating order logistics
Utilizing CRM platform to capture customer-related data and daily activities
Completed Bachelor’s Degree in STEM disciplines or Business Administration, Management, Marketing with relevant work experience in a technical field
Entrepreneurial spirit with strong adaptability, creativity and drive to succeed
Strong team player; motivated and extremely customer centric
Solid negotiation skills
Analytical and problem-solving ability
Strong verbal and written communication skills
Experience in customer management
Willingness to travel (up to 25%)
Demonstrated ability to work effectively across internal and external organizations
Professional experience selling in a B2B environment
Experience developing go-to-market strategies to drive revenue growth
Experienced in use of customer relationship management (CRM) software
0-3 or 2-5 years work experience, depending on need, prior roles & responsibilities